Model Insights
Deep dive into feature importance, explainability, and decay analysis.
Prediction Accuracy
94.2%
+1.2%
ARR at Risk
$245.8K
-5.4%
Aggregated Churn Probability > 80%
Avg Health Score
68.4
-2.1%
Model Confidence
High
+0.5%
SHAP Consensus Score: 0.88
Global Feature Importance (SHAP)
info
Support Tickets (Last 30d)
+0.34
Weekly Active Usage
-0.28
Contract Type (Annual)
-0.21
Days Since Last Login
+0.18
NPS Score
-0.12
Positive values indicate increased churn probability.
Feature Correlation Matrix
Low
High
1.0
1.0
1.0
1.0
1.0
Logins
Tickets
NPS
Usage
Seats
Cohort Retention Heatmap
Retention by signup month (%)
< 50%
90%+
| Cohort | Users | M0 | M1 | M2 | M3 | M4 | M5 | M6 |
|---|---|---|---|---|---|---|---|---|
| Jan 2024 | 1,240 | 100 | 92 | 85 | 81 | 76 | 74 | 72 |
| Feb 2024 | 980 | 100 | 86 | 81 | 72 | 68 | 62 | |
| Mar 2024 | 1,450 | 100 | 94 | 88 | 82 | 80 | ||
| Apr 2024 | 1,100 | 100 | 84 | 78 | 72 |
Usage Decay Curves
Healthy
Churned
Activity drops 40% on average 14 days before churn event.
High Risk Watchlist
| Customer | Risk Score | Top Churn Driver | Action |
|---|---|---|---|
|
AC
Acme Corp Enterprise Plan |
92% | Low usage frequency | |
|
GL
Globex Ltd Pro Plan |
88% | Overdue support tickets | |
|
ST
Stark Tech Enterprise Plan |
81% | Contract expiry soon |